Return Policy
This Return Policy applies to all purchases made on https://orthocomfora.com and is issued by:
VERALYA LTD
England & Wales
This policy applies internationally, including the UK, EU, USA, Canada and Australia.
1. Overview
We want you to feel confident when ordering from Orthocomfora. If a product does not meet your expectations, you may return it under:
• Our 90-Day Risk-Free Return Guarantee
• Your statutory 14-day withdrawal right (UK & EU consumers)
This policy explains the return process only. Refund conditions are detailed separately in our Refund Policy.
2. 90-Day Risk-Free Return Guarantee
You may request a return within 90 days from the date of delivery if:
• The product is in reasonable condition
• It has not been intentionally damaged
• It has not been used beyond normal testing
• Proof of purchase is provided
This commercial guarantee is offered in addition to statutory rights.
3. 14-Day Right of Withdrawal (UK & EU Consumers)
Under applicable law:
• You have 14 days from delivery to notify us of withdrawal
• You then have 14 additional days to return the goods
You must notify us in writing at:
support@orthocomfora.com
4. Mandatory Return Procedure
To ensure proper processing, you MUST follow these steps:
Step 1 – Contact Us First
Email: support@orthocomfora.com
Include:
• Order number
• Full name
• Reason for return
• Photos or video (if damaged)
Returns sent without prior authorization may not be accepted.
Step 2 – Receive Return Instructions
If approved, we will provide:
• The correct return address
• Detailed shipping instructions
Important:
The return address may differ from the dispatch warehouse address.
Step 3 – Package the Product Securely
You must:
• Use secure packaging
• Include order reference
• Use a tracked shipping service
We strongly recommend tracked and insured shipping.
We are not responsible for lost returns without tracking confirmation.
Step 4 – Send Tracking Confirmation
You must email us the tracking number after dispatch.
5. Return Shipping Costs
Unless the product is defective or incorrect:
• Return shipping costs are the customer’s responsibility
• Original shipping fees (if any) are non-refundable
Customs duties and import charges are non-refundable.
6. Damaged or Defective Products
If your item arrives damaged or defective:
• Contact us within 14 days of delivery
• Provide clear video evidence and photos
• Include the shipping label image
If confirmed:
• Free replacement OR
• Refund under our Refund Policy
7. Lost or Failed Returns
We are not responsible for:
• Returns sent to the wrong address
• Returns without tracking
• Packages damaged due to insufficient packaging
8. Non-Returnable Situations
We may refuse returns where:
• The request is made after 90 days
• The product shows excessive wear
• The product was misused
• Return procedure was not followed
9. Governing Law
This policy is governed by the laws of England and Wales.
Contact: support@orthocomfora.com
Phone: +44 7848 109569