Refund Policy
This Refund Policy explains when and how refunds are issued for purchases made from Orthocomfora.
1. Eligibility for Refund
Refunds are issued when:
• A valid return is received and approved
• A withdrawal right is exercised (UK/EU consumers)
• A product is confirmed defective
• An order is cancelled before dispatch
2. Refund Under 14-Day Withdrawal (UK & EU)
If you exercise your statutory right:
• Refund issued within 14 days of receiving returned goods
• Includes product price
• Standard outbound shipping refunded where legally required
Return shipping cost remains customer responsibility unless faulty.
3. Refund Under 90-Day Guarantee
If eligible under the 90-day satisfaction guarantee:
• Refund issued within 7–14 business days after inspection
• Refund applies to product price only
• Original shipping cost (if any) is non-refundable
4. Inspection Process
All returned products are inspected within:
5 business days of receipt
Refund approval depends on:
• Product condition
• Compliance with return instructions
• Proof of purchase
5. Method of Refund
Refunds are issued:
• To the original payment method
• In the original transaction currency
Processing time depends on your payment provider.
6. Partial Refunds
Partial refunds may apply where:
• Item shows excessive use
• Product is damaged due to improper return
• Missing components reduce value
7. Non-Refundable Items or Costs
The following are non-refundable:
• Return shipping costs
• Customs duties
• Lost returns without tracking
• Items returned after 90 days
• Items intentionally damaged
8. Chargebacks
Customers agree to contact us before initiating a chargeback. Fraudulent chargebacks may result in dispute escalation.
9. Governing Law
This policy is governed by the laws of England and Wales.
Contact: support@orthocomfora.com