Terms & Conditions

H1 – Terms and Conditions of Sale and Website Use

These Terms and Conditions (“Terms”) govern the use of the website https://orthocomfora.com (the “Website”) and all purchases made through the Website operated by:

VERALYA LTD
Private Company Limited by Shares
Incorporated in England and Wales
Registered Office:
Suite A
82 James Carter Road
Mildenhall
United Kingdom
IP28 7DE
SIC Code: 47990
Email: support@orthocomfora.com
Phone: +44 7848 109569

Trading Name: Orthocomfora
E-commerce Platform: Shopify Inc.

These Terms are drafted in accordance with the laws of England and Wales, including but not limited to the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and are designed to apply to international customers including those in the United Kingdom, European Union, United States, Canada, and Australia.

Article 1 – Definitions

For the purpose of these Terms:

1.1 “Company”, “we”, “us”, “our” means VERALYA LTD.
1.2 “Customer”, “you”, “your” means any individual or legal entity placing an order.
1.3 “Consumer” means an individual acting for purposes outside their trade or profession.
1.4 “Products” means goods offered for sale on the Website.
1.5 “Contract” means a legally binding agreement formed upon order confirmation.
1.6 “EU Consumer” means a consumer residing in a Member State of the European Union.
1.7 “Working Day” means Monday to Friday excluding UK public holidays.

Article 2 – Company Information

VERALYA LTD is a company registered in England and Wales and operates internationally through the Shopify platform.

All correspondence should be addressed to:
support@orthocomfora.com

Article 3 – Scope of Application

3.1 These Terms apply to all sales and Website use globally.
3.2 By placing an order, you confirm you are at least 18 years old or have parental consent.
3.3 If any provision is held invalid, remaining provisions remain enforceable.

Article 4 – Products and Descriptions

4.1 We strive to ensure product descriptions, specifications, and images are accurate.
4.2 Minor variations may occur due to manufacturing or display settings.
4.3 Products are intended for general wellbeing and comfort purposes and do not constitute medical advice unless explicitly stated.

Nothing on the Website constitutes professional medical guidance.

Article 5 – Orders and Contract Formation

5.1 Orders are placed via the Shopify checkout system.
5.2 A Contract is formed only when you receive an order confirmation email.
5.3 We reserve the right to refuse or cancel orders due to:

  • Payment issues

  • Fraud suspicion

  • Stock unavailability

  • Pricing errors

5.4 If cancelled after payment, a full refund will be issued.

Article 6 – Pricing and Taxes

6.1 Prices are displayed in selected currency.
6.2 VAT may be included where applicable.
6.3 International customers are responsible for customs duties, import taxes, or local charges unless stated otherwise.
6.4 We are not responsible for customs delays.

Article 7 – Payment Terms

7.1 Payments are processed securely through Shopify Payments and third-party gateways.
7.2 We do not store full credit/debit card details.
7.3 Orders will not be dispatched until payment is successfully authorized.

Article 8 – Order Processing

8.1 Orders are processed within 24–48 working hours.
8.2 Processing times exclude weekends and holidays.
8.3 During peak periods, slight delays may occur.

Article 9 – Shipping and Delivery

9.1 Estimated international delivery timeframe: 5–10 working days.
9.2 Delivery times are estimates and not guaranteed.
9.3 Tracking details are provided where available.
9.4 Risk transfers to the Customer upon delivery.

Article 10 – Right of Withdrawal (EU Consumers)

10.1 EU Consumers have the right to withdraw within 14 days of receipt.
10.2 To exercise this right, written notice must be sent to support@orthocomfora.com.
10.3 Products must be returned within 14 days of notification.
10.4 Refunds are issued within 14 days of receiving returned goods.
10.5 Return shipping costs are borne by the Customer unless goods are faulty.

Article 11 – 90-Day Risk-Free Money Back Guarantee

11.1 In addition to statutory rights, we offer a voluntary 90-day satisfaction guarantee.
11.2 Customers may request a refund within 90 days of delivery if not satisfied.
11.3 Items must be returned in reasonable condition.
11.4 This guarantee does not affect statutory consumer rights.

Article 12 – Returns and Refund Conditions

12.1 Proof of purchase is required.
12.2 Refunds are issued via the original payment method.
12.3 Inspection occurs within 5 working days of receipt.
12.4 Used or damaged items beyond reasonable inspection may receive partial refund.

Article 13 – Cancellations

13.1 Orders may be cancelled before dispatch.
13.2 After dispatch, return procedures apply.

Article 14 – Intellectual Property

All Website content including text, branding, logos, images, product designs, and layout are protected by copyright and intellectual property laws of England and Wales and international treaties.

Unauthorized use is strictly prohibited.

Article 15 – Limitation of Liability

15.1 Nothing excludes liability for death or personal injury caused by negligence.
15.2 Our total liability shall not exceed the purchase price paid.
15.3 We are not liable for indirect, incidental, or consequential damages.

Article 16 – Force Majeure

We are not liable for delays caused by events beyond reasonable control including natural disasters, pandemics, strikes, supply chain disruption, or governmental actions.

Article 17 – Data Protection Reference

Personal data is processed in accordance with our Privacy Policy and applicable UK GDPR and EU GDPR regulations.

Article 18 – Governing Law

These Terms are governed by the laws of England and Wales.

Article 19 – Dispute Resolution

19.1 Parties shall attempt amicable resolution first.
19.2 Courts of England and Wales shall have exclusive jurisdiction.
19.3 EU Consumers may access the EU Online Dispute Resolution platform where applicable.

Article 20 – Amendments

We reserve the right to amend these Terms at any time.
The version applicable is that in force at the date of purchase.

Contact: support@orthocomfora.com
Last Updated: 27 February 2026