Refund Policy

This Refund Policy explains when and how refunds are issued for purchases made from Orthocomfora.

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1. Eligibility for Refund

Refunds are issued when:

• A valid return is received and approved

• A withdrawal right is exercised (UK/EU consumers)

• A product is confirmed defective

• An order is cancelled before dispatch

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2. Refund Under 14-Day Withdrawal (UK & EU)

If you exercise your statutory right:

• Refund issued within 14 days of receiving returned goods

• Includes product price

• Standard outbound shipping refunded where legally required

Return shipping cost remains customer responsibility unless faulty.

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3. Refund Under 90-Day Guarantee

If eligible under the 90-day satisfaction guarantee:

• Refund issued within 7–14 business days after inspection

• Refund applies to product price only

• Original shipping cost (if any) is non-refundable

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4. Inspection Process

All returned products are inspected within:

5 business days of receipt

Refund approval depends on:

• Product condition

• Compliance with return instructions

• Proof of purchase

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5. Method of Refund

Refunds are issued:

• To the original payment method

• In the original transaction currency

Processing time depends on your payment provider.

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6. Partial Refunds

Partial refunds may apply where:

• Item shows excessive use

• Product is damaged due to improper return

• Missing components reduce value

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7. Non-Refundable Items or Costs

The following are non-refundable:

• Return shipping costs

• Customs duties

• Lost returns without tracking

• Items returned after 90 days

• Items intentionally damaged

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8. Chargebacks

Customers agree to contact us before initiating a chargeback. Fraudulent chargebacks may result in dispute escalation.

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9. Governing Law

This policy is governed by the laws of England and Wales.

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Contact: support@orthocomfora.com