Shipping & Delivery Policy
This Shipping Policy aligns with our Return and Refund Policies to ensure full transparency and consistency.
1. Order Processing Time
• Orders processed within 24–48 business hours
• Monday to Friday (excluding UK public holidays)
• Orders placed after business hours processed next working day
2. Estimated Delivery Time
International estimated delivery:
5–10 business days after dispatch
Delivery time may vary depending on:
• Destination country
• Customs clearance
• Local carrier
Delivery times are estimates, not guarantees.
3. Tracking
Once shipped:
• Confirmation email sent
• Tracking number provided
4. Shipping Costs
Shipping costs (if applicable) are shown at checkout.
Promotional free shipping may apply.
5. Customs & Duties
International customers are responsible for:
• Import duties
• Customs taxes
• Clearance charges
These are not refundable.
6. Lost or Undelivered Orders
If your order has not arrived within:
21 days from dispatch
Please contact us within 7 days after that period.
If confirmed lost:
• Free replacement OR
• Full refund
7. Incorrect Address
If incorrect shipping details were provided by the customer:
• We are not responsible for failed delivery
• Re-shipping costs may apply
8. Risk Transfer
Risk transfers to the customer upon confirmed delivery.
9. Force Majeure
We are not liable for delays caused by events beyond our control including:
• Natural disasters
• Customs inspections
• Transport strikes
• Government restrictions
10. Governing Law
This policy is governed by the laws of England and Wales.